At MagnaSwivel™, we strive to ensure you are 100% satisfied with your purchase. If you are not completely happy with your order, we are here to help with a straightforward return and refund process.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all tags and accessories included.
  • Accompanied by proof of purchase (order number or receipt).

To initiate a return, please follow these steps:

  1. Contact our support team at [your email] with your order details.
  2. We will provide you with a return authorization and shipping instructions.
  3. Ship the item back to us using a trackable shipping service.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within [X] business days, and the amount will be credited to your original payment method.
  • Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

Shipping fees (if applicable) are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email], and we will assist you with the process.

Non-Returnable Items

Certain items are non-returnable, including:

  • Items purchased on final sale or with promotional discounts.
  • Personalized or custom-made products.
  • Items that show signs of wear or misuse.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or a full refund at no extra cost.

Need Help?

If you have any questions about our return and refund policy, feel free to reach out to us at [your email], and our team will be happy to assist you.

Thank you for shopping with us!